Abstract

In the digital revolution, governments worldwide have increasingly adopted digital technologies to improve service delivery through e-governance initiatives. This research examines the multifaceted implications of digital transformation on the adoption of e-governance services. The study considers technological and socio-economic factors such as effort expectancy, facilitating conditions, performance expectancy, social influence and trust. Data was collected from 80 citizens in Goa, India, through a structured survey instrument. SPSS and Partial Least Squares Structural Equation Modelling were used for statistical analysis. The study provides insights for policymakers, practitioners and stakeholders seeking to improve adoption of e-governance services in an increasingly digitalized environment.